By Zach Epstein
What began as a curious and expensive Google experiment is fast becoming a much-needed catalyst for change in an industry that has long been considered among the most anti-consumer businesses in America. Often characterized by poor customer service and regional monopolies, pay TV and Internet service providers have continuously raised service prices while also helping to ensure that broadband and TV competition is kept at a minimum. But despite the current state of the industry and its long history, Google Fiber is quickly becoming a disruption that can’t be ignored.
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